Media Publications Database

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The always-connected traveller: How mobile will transform the future of air travel (by Amadeus) [English]

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Title: The always-connected traveller: How mobile will transform the future of air travel
Type: Whitepaper
Author: Amadeus & Travel Tech
Opt-In: No
Short:

A new industry report, The always-connected traveller: How mobile will transform the future of air travel, identifies changing traveller attitudes to airline mobile services whilst also highlighting the specific, emerging mobile technologies that will revolutionise each stage of the travel experience in the future. These travel trends will impact the way travellers interact with the airline industry, as well as travel and tourism generally.

Developed by Norm Rose of Travel Tech Consulting Inc, the study includes an assessment of airlines technology and mobile capabilities today, the emerging mobile technology innovations that are likely to be launched over the next one to two years, and also the advanced functionality that is set to entirely change the traveller journey as we know it, over the next three to five years.

Download: The always connected traveller
Date: 2011

Filed under: Infographic, Research report, White paper, , , , , , , ,

The Well Connected Traveller (by Travelport) [English]

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Title: The Well Connected Traveller, The changing face of today’s travel consumers
Type: Survey report
Author: Travelport
Opt-In: No
Short:

Travelport engaged The Futures Company to conduct global research into the whole of the end to end travel process consumers undertake from inspiration to shopping and booking to post trip evaluation.

Download: The Well Connected Traveller
Date: 2010

Filed under: Research report, Study report, , , , , , , ,

World Travel Market 2010 Industry Report (by WTM) [English]

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Title: World Travel Market 2010 Industry Report
Type: Research Report
Author: World Travel Market UK
Opt-in: No
Short:

The World Travel Market 2010 Industry Report is based on the findings of two independent surveys conducted in September 2010. The first is poll of 1,257 World Travel Market stakeholders comprising of exhibitors (tourist boards and private sector travel industry organisations) and the industry’s
senior buyers from the WTM Meridian Club. The second piece of research is a survey of 1,000 UK holidaymakers, all of whom took a summer holiday in 2010. A full cross section of the UK public in all regions and income brackets were surveyed according to Market Research Society’s guidelines.

Download: 2010 Research Report
Date: November 2010

Filed under: Research report, , , , , , , , , ,

Graduation Paper: Web 2.0. Contributions to multi-channel management. An exploratory study of the travel, retail and healthcare industries. (by Sjoerd Blauw) [Dutch]

Title: Web 2.0. Contributions to multi-channel management. An exploratory study of the travel, retail and healthcare industries.
Type: Graduation Thesis
Author: Sjoerd Blauw
Short:

“The goal of this research is to identify the contributions of Web 2.0 to multi-channel management in the travel, retail and healthcare industry. This need is created by a technology push from Web 2.0 to companies and multi-channel management. Multi-channel management is defined as ‘the coordination, integration and usage of different channels using different media, which reinforce each other, to create value for the customer and acquire, retain and develop customers which leads to optimal company returns’. A channel is a contact point between the customer and the company using a specific media. A media can be physical, customer contact in a physical shop location, or for example using telephones or the internet as media.”


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Filed under: Student papers, Studies, , , , , , , , , , , ,

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